Best Rates Guarantee Terms and Conditions
Found a lower rate? We’ll match it and give you an additional 25% discount on your stay.
Here's how it works:
Your reservation must be made on an official Brand Website1 and claim must be validated by our Customer Care team.
The Best Rates Guarantee does not apply to the following rate types:
- Qualified discount rates available to members of special programs or associations (i.e., AAA, senior, government, loyalty, employee discounts);
- Special "exclusive offers" or "online coupons" or email solicitations not intended for the general public;
- Rates not publicly available, such as negotiated Group or Corporate rates; including group extend-the-stay rates;
- Package rates that include the room and other components such as parking, travel, car rental, entertainment, or meals excluding breakfast;
- Rates found on opaque, bidding, or auction sites where the hotel brand, the specific hotel, the hotel location or price is not known until booking is finalized. Examples of these types of sites include but are not limited to Priceline and Hotwire;
- Any other unpublished or private rates or sites requiring login.
The Comparison Rate must be found on a website available to be booked by the general public other than the Brand Websites within 24 hours of booking your hotel room on one of our Brand Websites and at least 48 hours prior to midnight hotel local time of your arrival date.
The Comparison Rate must be for the same hotel, same reservation date(s), same room type (i.e., room size and amenities), same number of guests, same currency as the Brand Website confirmation email, and the same advance payment and refund policies and restrictions must apply.
The Comparison Rate must still be available at the time Customer Care validates the claim.
The rates will be compared net of any taxes, gratuities, or any other fees associated with the room rate; however, if the Brand Website rate has taxes included, we will verify that the total cost of your Comparison Rate is lower so that prices are compared on a relative basis. Rate disparities solely attributable to rounding, fluctuations and/or difference in currency exchange rates are excluded from the Best Rates Guarantee. Claims will be denied when the difference between the Comparison Rate and the rate on the Brand Website is less than 1USD, 1EUR or 1GBP or equivalent in the local currency of the hotel.
When a claim covers a stay for multiple, consecutive nights, the rates will be reviewed based on the average over the entire stay (the total consecutive nights stayed by the same guest or guests in the same hotel, regardless of the number of check-ins or check-outs or separate reservations). Comparison Rates applicable to only a portion of the reservation will not be honored.
Who do I contact if I see a lower rate on another website?
1. Download and fully complete the BEST PRICE GUARANTEE FORM (click here)
2. Fax or e-mail the completed form and printed screenshot substantiating your claim to +353 1 706 0225 within 24 hours of making your reservation on www.radissonblu.com
3. We will respond within 72 hours on the status of your claim. If you have not had a response within this timeframe please e-mail BPG@carlsonrezidor.com
4. A completed claim form must be submitted within 24 hours of the booking and at least 48 hours prior to midnight (12.01am) local time of the hotel arrival date to be eligible.
1Official “Brand Websites” are: clubcarlson.com, www.quorvuscollection.com,radissonblu.com, radissonblu-edwardian.com, radisson.com, radissonred.com, parkplaza.com,artotels.com, parkinn.com and countryinns.com.