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TripAdvisor Traveler Rating:
Based on 301 traveler reviews
#8 of 115 hotels in Kiev
- Traveler's Choice
- Certificate of Excellence 2016
Best are x06 rooms - suite with balcony. (Vsevolod S)Thu Jan 19 03:09:34 CST 2017
Business class rooms have the most amenities as well as higher floor and a great breakfast. (texstar20)Wed Aug 24 19:35:37 CDT 2016
get room looking at the front - street is quiet (Frickelbude)Sat Jun 25 09:28:33 CDT 2016
Eat outside hotel for better prices and better local food, even breakfast. Bar was OK, but not much activity--was the only patron. (Dionges1)Sat Jun 04 12:31:11 CDT 2016
Great location, great service, great style - three in one (Olexander S)Thu Apr 28 05:26:19 CDT 2016
"Check your nightly rates!"
Reviewed November 23, 2016 Trip type: Business
From the time the reservation was made until the time I checked out I was never told that the rate would increase by nearly $100/night for week nights I stayed at the hotel. The increase puts this hotel beyond the allowable nightly U.S. Government rate, so they will not receive the business of my organization moving forward. Otherwise the hotel was nice and clean.
Stayed December 2016
Тимур B, Front Office Manager at Radisson Blu Hotel, Kyiv Podil, responded to this review November 26, 2016
Dear Guest Z7178LYmatthewh, We appreciate you taking the time to share your experience with others on TripAdvisor. I am sorry to hear that you have faced certain inconveniences with the rate. As I have already responded to you in our inner hotel Customer Satisfaction Survey, I found out that your booking was done through Travel Agency. Pointing onto the matter of price provided to our guests, it seems like you were not aware that our hotel decreases prices for weekends, particularly on Sundays that was actually your check-in day and on Monday price got back to normal. I would like to ensure you that information about rates may be checked on our official website or with the Travel Agency that you did booking through. The total amount which was confirmed to you by the Travel Agency should have been displayed in your confirmation letter and our staff is always providing our guests with the informational invoice for approval before proceeding the payment. Anyway, we thank you for paying our attention to the areas of improvement and I would like to ensure you that all measures for avoiding similar cases in future are already taken and our staff has been well informed. We would be pleased to have you with us in the near future and would take all the necessary steps in order to make your stay pleasant and comfortable. Best regards, Timur Babaev Front Office Manager
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