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TripAdvisor Traveler Rating:
Based on 5987 traveler reviews
#15 of 120 hotels in Manchester
Pay the extra for a club room (Brigham)Fri Nov 17 09:05:53 CST 2017
Rooms facing the airport. (TjChapperz )Tue Nov 14 10:36:36 CST 2017
Don't Bother, Save your hard earned cash. (Eoin P)Tue Nov 14 01:49:13 CST 2017
Some rooms get a great view of the planes, others don't - don't go with expectations and you won't be disappointed! (Gari W)Sun Nov 12 11:46:35 CST 2017
all rooms have been good over a number of years using different ones (plushdragon)Sun Nov 12 02:21:32 CST 2017
Grimsby, United Kingdom
"disappointed with the car park"
Reviewed November 16, 2017 Trip type: Couples
I stayed at the Radison Blu 5th Nov for one night I was happy with my hotel over night stay experience the staff and hotel room were great. However I am not happy at all with the hotel car parking experience. I had chosen the Radison Blue with the long haul parking facility. Expecting it to be a first class service looking after my car. How wrong was I. I returned back from my USA trip on the 14th Nov and was upset to discover my car had been used as a TAXI to ferry Atlas staff to collect other cars. The back seat passenger foot well was thick with a clay mud and boot foot marks. Where the Atlas staff had got into the back of my car with no protective cover in the rear footwell. They put mud all in the inside of the passenger back door way and front door way. My car now needs a valet. I complained via the phone that day and sent an email with photographic evidence. I received a reply the next day via the phone, they were sending the email to Atlas car parking for there views I have not heard nothing more. I feel so annoyed as I should not have come back to a dirty car because the staff had no consideration or care for my vehicle
Stayed December 2017
AKIRSAN, Guest Relations Manager at Radisson Blu Hotel, Manchester Airport, responded to this review November 18, 2017
Dear hannahcZ4360GX, Thank you for taking the time to review your recent visit. Please accept my most sincere apologies for the shortcomings you encountered – this is by no means the standard of service we aim to provide and I am very disappointed that this was in fact the case. You can be assured this all items identified will be addressed accordingly with the related department so as to avoid any repeat in the future. The situation recounted is wholly unacceptable and I again offer you my apologies that this were the case. Please can I ask you very kindly to contact me directly (email@example.com) and I will be more than happy to make it right for you. I look forward to hearing from you. Best regards, Ali Kirsan
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