Last updated: November 4, 2015
Various entities control and process your information.
Depending on how you interact with us, different legal entities will control and process your information. For example, if you make a hotel reservation online, the hotel will be the data controller. If the hotel is located in Europe, the Middle East or Africa (except for Radisson Blu Edwaridan hotels), Rezidor Hotels ApS Danmark will be the data processor on behalf of the hotel. In turn, Carlson Hotels, Inc. will be the sub-processor to assist Rezidor Hotels ApS Danmark with the online booking process. If the hotel is located anywhere else in the world, Carlson Hotels, Inc. will be the data process on behalf of the hotel.
If you join one of our loyalty programs, Carlson Hotels, Inc. will be the data controller and the data processor.
We collect information from and about you.
We collect contact information. For example, we might collect your name and email address. We may also collect your phone number or mailing address.
Travel Agent Information. If you are a travel agent and you enroll in our travel agency loyalty program, we will collect your travel agency ID number. For U.S. travel agents who accrue certain point levels, we may also collect your social security number if required by law to do so.
We collect demographic information. We may collect information like your gender, age and language preferences.
We collect guest stay and loyalty program information. For example, we collect information on the hotels where you have stayed, your dates of arrival and departure, goods and services purchased, special requests and service preferences. We collect information on your use of our loyalty programs, including how you earn and redeem points.
We collect payment information. For example, we may collect your credit card number if you make a reservation online.
We collect business information. For example, we collect contact and other relevant information about your business if your business enrolls in one of our loyalty programs, or if your employees or agents use a corporate account to do business with us.
We collect information you submit or post. For example, we collect feedback about our hotels and services that you submit to us. We also collect information if you apply for a job.
We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile apps, we may collect your GPS location. We might look at how often you use the app and where you downloaded it. We collect this information using the tracking tools described below and in compliance with applicable local law. To control those tools, please read the choices section below.
We collect information in different ways.
We collect information that you give to us. For example, if you make a reservation online, or enroll in one of our loyalty programs. We also collect information if you contact us or participate in a promotion.
We collect information about you automatically. Where permitted by law we use tracking tools like browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website. We may have third parties collect personal information this way. Learn more about these tools and how you can control them at www.radissonblu.com/en/cookie-policy. We also collect information from our mobile apps.
We get information about you from third parties. Where permitted by law, we may get information from entities within the Group or from other third parties with whom we do business. We may get information from persons acting on your behalf, for example if someone makes a reservation for you. We may also get information from social media platforms and advertising and analytics providers.
We combine information. For example, we may combine information that we have collected offline with information we collect online, to the extent covered by the transactional purpose or your consent. Or we may combine information we get from a third party with information we already have.
We use information as disclosed and described here, subject to your consent obtained depending on where you live.
We use information to respond to your requests or questions. For example, we will use your information to provide the services you request, such as to fulfill a request for a hotel reservation, and to send you a pre-arrival email, a post-departure email, or to ask you to participate in a customer survey. Where legally permitted, we may use your personal data to personalize your experience with us. We might use your information to respond to a question about your loyalty account or to fulfill a redemption request. We use social security numbers and tax ID numbers to process tax documents.
We use information to improve our websites and services. We may use your information to make our hotels, services and loyalty programs better. We might use your information to customize your experience with us. Where legally permitted, we may combine information we get from you with information about you we get from third parties.
We use information to administer our site and for internal operations.
We use information for security purposes. Where legally permitted, we may use your information to protect our company, our customers, and our websites.
We use information for marketing purposes. For example, we might send you information about new services and special offers. We might also use your information to serve you ads about our hotels, loyalty programs and offers. We might tell you about new features or updates. These might be third party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails. We obtain consents as required by law before marketing to you. To manage this, read the choices section below. We may also use push notifications on our mobile apps.
We use information as otherwise disclosed or permitted by law.
We may share information with third parties.
We will share information within the Group where legally permitted.
We will share your information with data processors that perform services on our behalf. For example, we share information with vendors who send for us. We also share information with companies that help us operate our sites or run promotions and advertisers and advertising networks that assist us in marketing and advertising our products and services. Some vendors may be located outside the United States. We may also share information with analytics and search engine providers who act on our behalf.
We may share information with our business partners where legally permitted. .
For example, we might share information with third parties who co-sponsor a promotion. Some of these partners may send you information about product or services by mail or email where legally permitted or based on your prior consent.
We may share information with a successor to all or part of our business. For example, if part of our business or assets are sold, we may disclose user information as part of that transaction.
You have certain choices about sharing and marketing practices.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, you can visit your account settings on the site or follow the instructions in any promotional message you get from us. You can also exercise the right at any time by contacting us at firstname.lastname@example.org. Even if you opt out of getting marketing messages, we will send you transactional messages. These include responses to your questions.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. Choices you make are device specific.
Your California privacy rights.
If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at email@example.com or write to us at the address listed below. Indicate in your letter that you are a California resident making a "Shine the Light" inquiry.
Our sites and children.
We use standard security measures.
We store information both in and outside of the U.S. and EU.
Information we collect from you may be transferred to, or stored at, a destination in the United States or another destination outside of the European Union. It may be processed by staff operating in these locations who work for us or one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services.
We may link to other sites we don't control.
Feel free to contact us if you have more questions.
You can also write to us or call at:
Carlson Hotels, Inc.
Mail Stop 8256 Attn: Privacy
701 Carlson Parkway
Minnetonka, MN 55305
Phone: +1 (763) 212-4174
Rezidor Hotels ApS Danmark
Amager Strandvej 60 - 64. 3rd floor
DK Copenhagen - S, Denmark
Phone: + 4532 34 4100
If you want to correct or update your information with Carlson Hotels, Inc. or one of our hotel brands, please email us at firstname.lastname@example.org.
If you have questions about an individual hotel's practices or the information it has, please contact that hotel directly.
If you have questions about Radisson Blu generally, that do not relate to your information or our privacy practices, you can always reach us through the Contact Us page.
© 2015 Carlson Hotels, Inc. All rights reserved.